Frequently Asked Questions
Quick answers about registration, your dashboard, subscriptions and using the platform.
How do I create a Youths Connect account?
Open Membership Registration, choose your country and enter your name, email, phone number and other requested details. Use accurate information and keep your login details private.
I did not receive my verification or welcome email. What should I do?
Check spam or junk folders and confirm that your email address is correct. If the message is still missing, contact hello@youthsconnect.org.
How do I sign in to my account?
Use the Login link in the main menu and enter the credentials you registered with. If you cannot remember your password, use the password reset option.
Where can I find my member ID?
After registration, your member ID is shown in your account/dashboard and in relevant membership communications. Contact support if it appears incorrect.
What membership packages are available?
Basic is free. Gold is advertised at KSh 1,500 per year and Platinum at KSh 3,000 per year. Always confirm the current price and benefits shown at checkout before paying.
How do I upgrade or renew my membership?
Sign in, open the Subscription or Membership area, select the available plan and complete the checkout. Paid access is enabled after payment confirmation.
Why can I not access jobs, loans or scholarships?
Some opportunities require an eligible active membership, such as Gold or another plan specified on the relevant page. Check your subscription status and the opportunity requirements.
How do I apply for a job or scholarship?
Open the relevant opportunity, review its requirements and deadlines, then follow the application steps shown. A membership does not guarantee selection or approval.
How do loans work on the platform?
Loan opportunities may be provided by third-party lenders. Review eligibility, fees, interest, repayment terms and the lenderâs identity before applying. Youths Connect does not guarantee loan approval.
How do I update my profile?
Sign in and open your profile or account settings. Some identity fields may be restricted to protect account integrity; contact support if an official correction is needed.
My payment succeeded but my membership is not active.
Allow time for the payment provider to confirm the transaction. Do not pay again immediately. Contact hello@youthsconnect.org with the transaction reference and registered email so the team can investigate.
Are subscription fees refundable?
Paid membership fees are generally non-refundable after activation, subject to applicable law and exceptions such as duplicate, erroneous or unauthorised payments. See the Terms & Conditions for full details.
How do I contact Youths Connect support?
Use the Contact page or email hello@youthsconnect.org. Include your member ID or transaction reference only when relevant, and never send passwords, PINs or one-time codes.
How can I request access to or deletion of my personal data?
Contact hello@youthsconnect.org and describe your request. We may need to verify your identity and may retain some records where required by law or needed for legitimate transaction, security or dispute purposes. See the Privacy Policy.
